Redefining Success Metrics That Matter Arent Always On The Scoreboard

Investment Context

Hitting 10000 steps became an obsession—but what about the health benefits that don't "ding" on your Apple Watch? Research shows that chasing after perfect grades discourages creativity and reduces academic risk-taking. A reduction in customer friction is a better predictor of customer loyalty than one exceptional experience at a single touchpoint.

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• Hitting 10000 steps became an obsession—but what about the health benefits that don't "ding" on your Apple Watch?
• Research shows that chasing after perfect grades discourages creativity and reduces academic risk-taking.
• A reduction in customer friction is a better predictor of customer loyalty than one exceptional experience at a single touchpoint.
• You can't build a massive business without building your people first.

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